Technical Support Essentials: Advice You Can Use to Succeed in Technical Support

• ISBN13: 9781430225478
• Condition: USED – Very Good
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Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—a

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